FAQ

Accounts
How do I change my username/avatar?

Players cannot change their username or avatar at this time.

How can I start over?

There is no reset button, so starting over requires registering a new account. Usually this is not recommended as you lose the xp gained from doing quests and most mistakes can be fixed. However, if you're sure you want to start over, send a ticket to support to request that your account to be deleted, then register a new account with another email address.

Alternatively, you may wish to keep your current account (saving your progress) and start over on another server. You can choose the server from the drop-down menu on registration.

Adventures
What level do you have to be to begin adventuring?

Players need to be level 26 or higher to start/host adventures, though some adventures may have a different or higher level requirement. However, players do not need to be level 26 to participate in an adventure, e.g. to receive loot spots. Having a general and in many cases a few recruits (trained in the Barracks, unlocked at level 15) will do.

What is a loot spot?

A loot spot is a player slot on a multiplayer adventure to give the player a set of the adventure loot. The player hosting the adventure clears the camps (and therefore gets most of the xp, as well as a loot set), while the player in a loot spot sends a small army to a camp, e.g. with 1-8 recruits, for a minor kill to receive loot (also known as "tagging" a camp).

The host player and the loot spot player(s) each receive a loot set from the same loot possibilities.

Loot spots are often bought and sold as a way for the hosting player to earn extra income from soloing multiplayer adventures, and for loot spot buyers to get resources found mostly in adventures (e.g. granite).

Barracks
'''How do I buff my barracks? My fish platter doesn't work on it. '''

You need a barracks buff, such as Improved Drill Plan or Mr Myers. If you're doing this for a quest, the quest will provide you with either one to use, look in your star menu.

Building Licenses
'''How do I get more building licenses? What is the maximum number I can have?'''

335 licenses in total. You can get 155 licenses by defeating bandit leaders on your home island and reaching level 32 (75 licenses to start, 10 for each sector cleared of bandits and 10 more as a level 32 reward). You can also buy an additional 180 licenses from the Merchant with gems.

Currency
How do I get gold coins?

You can earn coins by doing quests and leveling up, some of which include gold coins as a reward. When you have unlocked the trade office (often abbreviated as TO, unlocked at level 12), you can start selling items for gold coins. Some bandit camps on your home island, especially leader camps, carry the possibility of coins as loot. Larger adventures often yield coin rewards as well. The explorer will occasionally find coins in treasure searches. The gold production chains, while tedious and slow, will eventually become a viable option as well as long as you keep it constantly buffed and get the adequate upgrades.

How do I get gems?

Gems can be purchased with money in the online shop (click on the +gems button to the right of the top toolbar to be directed to the shop to purchase.) A few quests requiring the use of gems may give gems as a reward for completion. Level up rewards at higher levels (35+) may include gems. In addition, players are awarded 45 gems/week for logging into the game daily. Trivia nights and contests are other ways to score some gems. There may also be gifts of gems on special occasions or events.

Guilds
How do I join a guild?

Click on the shield icon in the bottom toolbar to browse the list of guilds. If you see a guild you're interested in, take note of the leader or officers' names, and send them mail asking nicely to join. If they approve, they will send you an invite via mail. It also helps to talk to people who are in guilds in global chat, so they get to know you a bit, and you get to know more about the guild. Sometimes guilds may also recruit in global.

Do I need to build a guild house to join a guild?

No, you only need to build a guild house if you'd like to start your own guild.

What are the benefits of joining a guild?

Make new friends and generally help each other out! Some guilds may have special rules to help their own members, e.g. trading resources at a discount. Guilds with 10 or more members can do guild quests to earn guild coins, which can be used to redeem items in the Guild section of the Merchant.

Why am I not getting guild quests? (Guild Member)

If you have recently joined, you may need to wait until other guild members have finished their current round of quests first. Guild quests arrive daily, so once the current round of quests clears, new members will be able to receive a quest the following day.

Why are my guild members not getting guild quests? (Guild Leader)

Make sure your guild members have accepted the reward for the previous round of quests. If the problem persists, file a support ticket.

Interface
'''Where can I find my quests? Where is the quest book?'''

Click the quest book icon (a scroll with a yellow exclamation mark), located on the bottom right corner of your avatar, to see the active quests you have received.

'''Where can I find the help window archive? Where is the "shortcuts" help window?'''

Under your avatar and level display is a gear/cog button. Click on it and a menu slides out. Clicking the Archive button opens up the Help Window Archive. For the list of game shortcuts, click on the "Interface" category (left column of the window), "Shortcuts" is under this category list.

How do I open the population tooltip?

Put your mouse over the settler icon (1st icon in the top display bar), and a tooltip will pop up with statistics about your population, including population limit, and number of working and unemployed settlers.

'''How do I pin the building menu? What does it do?'''

Open the building menu (1st icon in the bottom toolbar). On the top right corner, immediately to the left of the "X" to close the menu, is a pin or knob. Click on it to pin the building menu, which holds the menu open if you need to build multiple structures.

How do I move or remove buildings?

In the building menu, click on the toolbox tab, and you'll find buttons to move and remove buildings, as well as roads. To move a building, click on the house with arrows icon, click the building you want to move (there is usually a small cost in materials depending on the building) then click the new spot on the map where you'd like the building re-located. Note that some some buildings, such as storehouses, fields and wells, cannot be moved. To destroy a building, click on the house with bomb icon, then click the building. Workers from removed buildings will be released back to the unemployed settlers count.

How do I choose 'pinewood' from the list in the economy overview?

Open the economy overview (2nd icon in the bottom toolbar). On the left, under Resources, find and click on the pinewood log.

Where is pinewood forester detailed view?

Open the economy overview (2nd icon in the bottom toolbar), find and click on pinewood planks (left column of the window). On the right, 3 items will be shown, representing 3 types of buildings in pinewood production: tree (foresters), log (cutters) and plank (sawmills). Click on the tree.

Mines
How do I refill mines?

There are refills you can purchase at the Merchant or the trade office. With the exception of gold mines, however, it is generally recommended that you let the mine exhaust instead, to save on the cost of refills. Send the geologist out again to find a deposit in roughly the same location or a new, yet undiscovered location.

Do I need to tear down mines before I send the geologist out to search again?

No, the geologist will replace the ruins with a fresh deposit.

If a mine collapses, will its building license be returned?

Yes.

If I upgraded a mine and it later collapses, will it be restored to the upgraded level when I rebuild it?

No, you'll have to upgrade the new mine again.

'''What is the maximum number of mines/deposits I can have? '''

Each ore/stone has its own limit: copper - 6, coal - 6, iron - 16, gold - 8, marble - 10.

Population
How do I get more settlers?

Hover your mouse over the population tooltip (1st icon in the top toolbar). The display will show the Population limit: no. of settlers / limit. If you have not reached the limit, 1 settler will arrive every 15 minutes. Other ways to get more settlers:


 * If you are level 16+ with a bakery, you can obtain settlers with bread at the provision house. Under the Resources tab, look for Wayfaring Settler, Traveller Family or Retired Bandits icons.
 * Use a population buff, e.g. love potion, to increase population growth for period of time.
 * Build a school (available from Merchant), which produces 1 settler every 2 hours.

How do I raise the population limit?

Build housing, e.g. residences (unlocked at level 15) and noble residences (unlocked at level 19).

Does upgrading the mayor's house increase my population limit?

No, mayor house upgrades increase storage capacity.

Provision House
'''How do I make buffs? How do I apply a buff to my building?'''

Click on the provision house to open the provision house window. There are 3 icons in the first tab: Fish Platter, Solid Sandwich and Aunt Irma's Gift Basket. Choose the buff you'd like to make (fish platters are good for starters), drag the slider to change the amount and press OK. You'll find them in the star menu when they are completed. To apply a buff, click on the buff stack icon within the star menu, then click on the building you want buffed.

Where can I find settler families?

Open the provision house window and click the Resources tab. Near the bottom of the rows of icons are 3 settler icons. Select the Traveller Family icon to use bread to obtain batches of 5 settlers.

How do I make fish food?

Open the provision house window and click the Deposits tab. Click the fish food icon and use bread to make fish food. You'll find them in the star menu when they are completed. Click on the fish food in the star menu then click the fish deposit you want to refill. (To find a fish deposit, zoom in on the map. They are shown as small round fish icons with the number of fish in each deposit.)

Quests
'''I have a quest to pay items from storage but it won't let me. What gives?'''

Usually there is a "Pay resource" button at the bottom of the quest window. If there is none, check the quests list to see if it is a waiting quest. Waiting quests require you to complete or cancel the quest in front of the queue (e.g. for daily quests, this might be a previous day's quest) before it will allow you to complete and claim the reward for the current quest. If it is not a waiting quest, double-check to make sure you have met the quest requirements, then refresh the game (press F5 in your browser). Sometimes a quest takes a moment to register completion.

If I pass the level range required by a quest can I still complete the quest?

Not at this time. For example, if a quest has a level range of 21-21 and you are level 25, the quest will remain locked. The level range may change in the future. Leave it and look at other quests for now.

Note: an update is expected on Feb 28, 2013, that will fix the level-lock issue.

Sectors
How do I claim a sector?

The very first sector you claim is usually the one north of your starting sector. Send your explorer out to map neighbouring sectors if you haven't already done so, to remove the clouds and reveal the landscape. Build a storehouse (found in the building menu) in the new sector to officially claim it. For later sectors with bandit camps, you will first have to defeat the bandit leader to clear the sector before you can place a storehouse. You need to place at least 1 storehouse in a sector in order to discover deposits or place work buildings there.

Special Buildings
Do monuments such as flowered stones, golden benches and lamp posts do anything?

Currently, they are for decorative purposes only.

What's the difference between a noble residence and a noble deed?

Noble deeds do not require a license or resources to build, though they do require resources to upgrade.

If I removed a noble deed residence (or any deed building), will it return to my star menu?

Yes. However, any upgrades made to it previously will be reset.

Do I get another free trade slot if I bought a trade office from the Merchant?

No, the trade window remains the same regardless of a second building. The advantage to the Merchant version is that it does not use a building license.

Storage
If my storage is full, do resources produced get sent to the star menu?

No, work production will pause if that resource type has reached storage limit. However, if more resources are received via trades or quest rewards, the excess will be transferred to the star menu.

'''A quest asks me to upgrade my mayor's house. The upgrade costs 800 hardwood planks but the mayor's house storage limit is 700. What do I do?'''

Place a storehouse first to increase your storage limit, then obtain the needed resources to upgrade the mayor's house.